Contact center transformation involves implementing intelligent automation in the form of artificial intelligence (AI), robotic process automation (RPA), chatbot, and natural language processing. Intelligent automation of a call center is all about saving time for human agents while providing the highest customer satisfaction. The idea is to use intelligent automation to drive up the customer experience (CX) while reducing both average handle time (AHT) and after-call work (ACW). This webinar presented to you by Blue Prism and Lateetud will provide you with conventional use cases for contact center transformation and how to get started — paired with a guided virtual wine tasting experience!
Please register by Thursday, September 2nd in order to receive your wine tasting kit. ***Exclusions may apply (we can not ship outside of the USA or to AK, AR, GA, HI, KY, LA, MI, MS, NE, OK and UT).
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VP of Strategic Technology Alliances & Partnerships