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Overview

Date: Thursday, September 16th, 2021

Time: 3:30pm – 5:30pm PT/ 6:30pm – 8:30pm ET

Contact center transformation involves implementing intelligent automation in the form of artificial intelligence (AI), robotic process automation (RPA), chatbot, and natural language processing. Intelligent automation of a call center is all about saving time for human agents while providing the highest customer satisfaction. The idea is to use intelligent automation to drive up the customer experience (CX) while reducing both average handle time (AHT) and after-call work (ACW). This webinar presented to you by Blue Prism and Lateetud will provide you with conventional use cases for contact center transformation and how to get started — paired with a guided virtual wine tasting experience!

 

Key Takeaways:

  • Understand the fundamentals of artificial intelligence (AI) and robotic process automation (RPA)

  • Gain insight into the benefits of using AI and RPA in contact centers to reduce average handle time (AHT) and after-call work (ACW)

  • Learn how contact centers are undergoing a digital transformation

  • Explore strategies for how organizations can adopt intelligent automation to transform contact centers


Please register by Thursday, September 2nd in order to receive your wine tasting kit. ***Exclusions may apply (we can not ship outside of the USA or to AK, AR, GA, HI, KY, LA, MI, MS, NE, OK and UT).

Transforming the Contact Center through Intelligent Automation


Speakers:
 

Pawan Jadhav

Pawan Jadhav

CEO & Founder

Lateetud, Inc.

Satish Shenoy

Satish Shenoy

VP of Strategic Technology Alliances & Partnerships

Blue Prism


 

We make automation happen.